CUSTOMER RELATIONS

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Customer Satisfaction Policy

Name: Customer Satisfaction Policy
Brand: Erse Kablo
Rating: 5 (1 reviews)

In Erse Kablo, we strongly believe that the only way to maintain our market leader position in Turkey and to be an effective player in the global market is to adopt a customer-oriented approach only; and therefore we always strive for improving ourselves constantly and enhancing the customer satisfaction and loyalty.

Our customer-oriented system built on this approach is wrapped around a structure that is integrated our entire management system processes whereby each unit checks the other.

Our customers may contact us to submit their requests, suggestions, and feedback through all contact channels (www.ersekablo.com.tr, e-mail, telephone, fax, customer, customer portal).
Our customers shall be given a reply notice of confirmation within 24 hours, stating that their feedback has been received by us and are currently investigated by our departments.
Requests shall be addressed and evaluated objectively, fairly and subject to confidentiality rules in compliance with the primary and secondary legislation first and foremost and by following up a traceable, reportable, transparent and reliable system.
A strong emphasis is given to actions whereby root causes of complaints and suggestions shall be analyzed and permanent improvements shall be implemented in our systems and processes,
An honest and express communication shall be secured with our customers; due care and diligence shall be paid to efforts to provide timely and complete information and to ensure that such information shall be clear and understandable.
Decisions about requests shall be explained together with the underlying reasons.
Customer relation operations are shared and tracked throughout the entire company.
Satisfaction surveys completed by our customers shall be analyzed in detail.
No financial burden shall be charged to our customers for settling a complaint.
Personal data of our customers are soundly secured.
Erse Kablo offers high-quality services not only at the time of the sales of products or services but at all times during the entire life of the relation.

We hereby commit that the customer satisfaction processes and the loyalty to the “Customer Satisfaction Policy” shall be under constant surveillance of Erse Kablo Board of Management and shall be further advanced thanks to the joint contributions and support by all relevant departments.

General Manager

Selami Sivritepe

QUALITY CERTIFICATES

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CENTER

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CREATE YOUR
OWN CATALOGUE

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CONTACT AND
INFORMATION

+90 (212) 320 26 80

SITE MAP

PRODUCT GROUPS

Halil Rıfat Paşa Mh. Yüzer Havuz Sk. No: 5-9
Şişli, İstanbul / Turkey

PHONE +90 (212) 320 26 80 (pbx)

FAX +90 (212) 320 26 84

E-MAIL sales@ersekablo.com.tr

E- BULLETIN

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Erse Kablo © 2015 All Rights Reserved.
Web Design Grimor

CUSTOMER RELATIONS

Customer Satisfaction Policy

Our customer-oriented system built on this approach is wrapped around a structure that is integrated our entire management system processes whereby each unit checks the other.

Our customers may contact us to submit their requests, suggestions, and feedback through all contact channels (www.ersekablo.com.tr, e-mail, telephone, fax, customer, customer portal).
Our customers shall be given a reply notice of confirmation within 24 hours, stating that their feedback has been received by us and are currently investigated by our departments.
Requests shall be addressed and evaluated objectively, fairly and subject to confidentiality rules in compliance with the primary and secondary legislation first and foremost and by following up a traceable, reportable, transparent and reliable system.
A strong emphasis is given to actions whereby root causes of complaints and suggestions shall be analyzed and permanent improvements shall be implemented in our systems and processes,
An honest and express communication shall be secured with our customers; due care and diligence shall be paid to efforts to provide timely and complete information and to ensure that such information shall be clear and understandable.
Decisions about requests shall be explained together with the underlying reasons.
Customer relation operations are shared and tracked throughout the entire company.
Satisfaction surveys completed by our customers shall be analyzed in detail.
No financial burden shall be charged to our customers for settling a complaint.
Personal data of our customers are soundly secured.
Erse Kablo offers high-quality services not only at the time of the sales of products or services but at all times during the entire life of the relation.

General Manager

Selami Sivritepe

QUALITY CERTIFICATES

Erse Kablo

DOWNLOAD
CENTER

GO TO FILE

CREATE YOUR
OWN CATALOGUE

DOWNLOAD FILE

İLETİŞİM VE
DANIŞMA HATTI

+90 (212) 320 26 80

SITE MAP

PRODUCT GROUPS

Halil Rıfat Paşa Mh. Yüzer Havuz Sk. No: 5-9
Şişli, İstanbul / Turkey

PHONE +90 (212) 320 26 80 (pbx)

FAX +90 (212) 320 26 84

E-MAIL sales@ersekablo.com.tr

E- BULLETIN

Please subscribe to be informed about the latest news.

Erse Kablo © 2015 All Rights Reserved.
Web Design Grimor

CUSTOMER RELATIONS

Customer Satisfaction Policy

Our customer-oriented system built on this approach is wrapped around a structure that is integrated our entire management system processes whereby each unit checks the other.

Our customers may contact us to submit their requests, suggestions, and feedback through all contact channels (www.ersekablo.com.tr, e-mail, telephone, fax, customer, customer portal).
Our customers shall be given a reply notice of confirmation within 24 hours, stating that their feedback has been received by us and are currently investigated by our departments.
Requests shall be addressed and evaluated objectively, fairly and subject to confidentiality rules in compliance with the primary and secondary legislation first and foremost and by following up a traceable, reportable, transparent and reliable system.
A strong emphasis is given to actions whereby root causes of complaints and suggestions shall be analyzed and permanent improvements shall be implemented in our systems and processes,
An honest and express communication shall be secured with our customers; due care and diligence shall be paid to efforts to provide timely and complete information and to ensure that such information shall be clear and understandable.
Decisions about requests shall be explained together with the underlying reasons.
Customer relation operations are shared and tracked throughout the entire company.
Satisfaction surveys completed by our customers shall be analyzed in detail.
No financial burden shall be charged to our customers for settling a complaint.
Personal data of our customers are soundly secured.
Erse Kablo offers high-quality services not only at the time of the sales of products or services but at all times during the entire life of the relation.

General Manager

Selami Sivritepe

QUALITY CERTIFICATES

Erse Kablo

DOWNLOAD
CENTER

GO TO FILE

CONTACT AND
INFORMATION

+90 (212) 320 26 80

SITE MAP

PRODUCT GROUPS

Halil Rıfat Paşa Mh. Yüzer Havuz Sk. No: 5-9
Şişli, İstanbul / Turkey

PHONE +90 (212) 320 26 80 (pbx)

FAX +90 (212) 320 26 84

E-MAIL sales@ersekablo.com.tr

E- BULLETIN

Please subscribe to be informed about the latest news.

CUSTOMER RELATIONS

Customer Satisfaction Policy

Our customer-oriented system built on this approach is wrapped around a structure that is integrated our entire management system processes whereby each unit checks the other.

Our customers may contact us to submit their requests, suggestions, and feedback through all contact channels (www.ersekablo.com.tr, e-mail, telephone, fax, customer, customer portal).
Our customers shall be given a reply notice of confirmation within 24 hours, stating that their feedback has been received by us and are currently investigated by our departments.
Requests shall be addressed and evaluated objectively, fairly and subject to confidentiality rules in compliance with the primary and secondary legislation first and foremost and by following up a traceable, reportable, transparent and reliable system.
A strong emphasis is given to actions whereby root causes of complaints and suggestions shall be analyzed and permanent improvements shall be implemented in our systems and processes,
An honest and express communication shall be secured with our customers; due care and diligence shall be paid to efforts to provide timely and complete information and to ensure that such information shall be clear and understandable.
Decisions about requests shall be explained together with the underlying reasons.
Customer relation operations are shared and tracked throughout the entire company.
Satisfaction surveys completed by our customers shall be analyzed in detail.
No financial burden shall be charged to our customers for settling a complaint.
Personal data of our customers are soundly secured.
Erse Kablo offers high-quality services not only at the time of the sales of products or services but at all times during the entire life of the relation.